Refund policy

We want you to be fully satisfied with your experience at our store. If something isn’t right with your order, we’re here to help. Below is a clear and simple explanation of how our return and refund process works.

Return Period

You may request a return within 30 days from the date of delivery.

To begin a return, please contact us at:
📧info@gamelab-au.com

Returns cannot be accepted after the 30-day window has passed.

Eligibility for Returns

To qualify for a return:

  • Item must be unused and in original condition
  • All original packaging, accessories, and manuals must be included
  • No signs of damage, wear, or modification
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping Costs

  • Customers are responsible for the return shipping costs.
  • We recommend using a trackable shipping method to ensure safe delivery.

Refund Process

Once we receive and inspect your return:

  1. We will notify you that your returned item has been received
  2. If approved, your refund will be issued to your original payment method
  3. Refund processing time is typically 5–7 business days, depending on your bank or payment provider

We do not charge any restocking fees.

Exchanges

If you wish to exchange an item:

Damaged or Incorrect Items

If your item arrived damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Please include photos or video as evidence
  • We will solve the issue as quickly as possible

Order Cancellations

Orders can be cancelled before shipment.
If the order has already shipped, cancellation may not be possible.

Contact Us

If you have any questions about returns or refunds, feel free to reach out:

📧info@gamelab-au.com

We’re always here to help make your shopping experience smooth and worry-free.